Refund Policy

Overview

Unchurnly operates on a "free until your first recovery" model. You never pay anything until Unchurnly has already recovered a failed payment or prevented a cancellation on your behalf. Because of this model, our refund policy is intentionally narrow — you only pay after receiving value.

When Billing Begins

Your $49/month subscription begins automatically the first time Unchurnly successfully recovers a failed payment or saves a cancellation through the cancel flow widget. From that point forward, you are billed $49/month on the same date each month until you cancel.

You will receive an email notification when your first recovery event is detected and your billing begins.

Refund Eligibility

Because you only pay after receiving demonstrable value, we generally do not offer refunds on subscription charges. However, we will issue a full refund for any charge if:

• You were charged due to a technical error on our end (e.g., a bug caused a billing trigger that should not have fired).
• Your first recovery event was recorded incorrectly due to a verified bug in our system, and no genuine recovery took place.
• You contact us within 48 hours of your first charge and have not actively used the dashboard since being charged.

Refunds are not available for charges that followed a genuine recovery event, even if you later decide the service is not for you. In all ambiguous cases, we will review your account history and err on the side of the customer.

How to Request a Refund

Email us at support@unchurnly.com with the subject line "Refund Request" and include your account email address and a brief description of the issue. We will respond within 2 business days. Approved refunds are processed back to your original payment method and typically appear within 5–10 business days depending on your card issuer.

Cancellation

You can cancel your Unchurnly subscription at any time from your account settings or by emailing support@unchurnly.com. Cancellation takes effect at the end of your current billing period — you will not be charged again after that date. No partial-month refunds are issued for unused days within a billing period you have already been charged for.

After cancellation, your account and Stripe connection remain accessible in read-only mode until the end of your billing period, at which point access is revoked. Your data is retained for 90 days after account closure, then permanently deleted unless you request earlier deletion.

Questions

If you have any questions about this Refund Policy or a specific charge, please contact us at support@unchurnly.com. We aim to respond to all support enquiries within 1 business day.